provider portal
How to Place Orders on the Wesper Portal
The Wesper portal makes it simple to request and manage sleep kits. Depending on your needs, there are three types of orders you can place:
- Dropship Order – Your clinic requests a kit, and Wesper ships it directly to the patient.
- Inventory Order – Your clinic requests kits to keep in stock at your office.
- Dispense Order – Your clinic reports when a kit has been handed to a patient on site.
Each order type follows a slightly different flow. Let’s walk through them step by step.
Placing a Dropship Order
Step 1: Access the order form
Log into the portal. From the top black menu bar, click the Orders tab and select Dropship Order Form.
Step 2: Fill in the order information
- Select the correct group (if more than one is available).
- Choose the appropriate product from the dropdown.
- Add tags or order notes as needed.
Step 3: Enter shipping information
- Use the patient’s full legal name (no nicknames).
- Enter the email they’ll use to create their Wesper login — ideally one they check often.
- Add a valid mobile number, since communication will also happen by text message.
- Begin typing the patient’s address — the system will autocomplete.
- Confirm the address is complete, including suite or apartment numbers.
- Choose standard or expedited shipping (note: expedited shipping includes additional fees).
The shipping information automatically fills in the Patient Details — Basic Information section, so you don’t need to enter it twice.
Step 4: Enter patient details
Include any extra basic, clinical, or additional information your practice requires — such as birth date, referring physician, Epworth Sleepiness Scale, or patient notes. All patient details entered will appear in the patient profile and in the final report if respective tags are applied.
Step 5: Place the order
When all required fields are complete, the Order button turns blue. Click to submit. Wesper will ship the kit by the end of the next business day. The patient receives a welcome email with setup instructions once the kit ships.
Step 6: Track and manage orders
- Orders appear in the History tab.
- Patients will only show in the Patients tab after creating their Wesper login.
Placing an Inventory Order
Step 1: Access the order form
Log into the portal. From the top black menu bar, click the Orders tab and select Inventory Order Form.
Step 2: Fill in the order information
- Select the correct group (if more than one is available).
- Choose the appropriate product from the dropdown.
- Enter the quantity of kits you’d like to request.
- Add tags or order notes as needed.
Step 3: Enter shipping information
By default, the recipient’s name, email, and phone number are filled in from the account information. You can edit them anytime — just uncheck the box.
- Start typing the address — the system will autocomplete.
- Confirm it’s complete, including suite or apartment numbers.
- Choose Standard or Expedited Shipping (additional fees apply).
Step 4: Place the order
Once everything is filled in, click the Order button to finalize.
Placing a Dispense Order
Step 1: Access the order form
Log into the portal. From the top black menu bar, click the Orders tab and select Dispense Order Form.
Step 2: Fill in the order information
- Select the correct group (if more than one is available).
- Choose the appropriate product from the dropdown.
- Add tags or order notes as needed.
Step 3: Enter patient details
- Use the patient’s full legal name (no nicknames).
- Enter the email they’ll use to create their Wesper login — ideally one they check often.
- Add a valid mobile number, since communication will also happen by text message.
Include any extra basic, clinical or additional information your practice requires — such as birth date, referring physician, Epworth Sleepiness Scale, or patient notes. All patient details entered will appear in the patient profile and in the final report if respective tags are applied.
Step 4: Place the order
When all required fields are complete, the Order button turns blue. Click to submit.
The patient will receive a welcome email with setup instructions.
Step 5: Track and manage orders
- Orders appear in the History tab.
- Patients will only show in the Patients tab after creating their Wesper login.
Final Notes
Using the correct order type ensures smooth workflows for both your clinic and your patients. Whether you’re shipping directly to a patient, stocking your office, or dispensing a kit on site, the Wesper portal keeps the process organized and easy to track.