Wesper Refund Policy

This Wesper Refund Policy (“Policy”) governs all orders, shipments, returns, and related transactions involving Wesper Labs and associated equipment (“Kits”). By placing an order with Wesper, the purchaser (“Client”) agrees to the terms set forth below. Wesper reserves the right to revise this Policy at any time.

One-Hour Cancellation Period

No-Charge Cancellation Period. Clients are permitted a one-hour window immediately following the placement of an order (the “Cancellation Window”) during which the order may be cancelled or modified without any fees, charges, restocking costs, or financial obligations of any kind.

Expiration of Cancellation Window. Once the one-hour Cancellation Window has expired:

The order is deemed final,
All fees become due and non-refundable, and
No further cancellations, changes, credits, or financial adjustments will be permitted.

The timing of the Cancellation Window is based strictly on the timestamp of the order confirmation.

All Sales Final After Cancellation Period

Except for changes made within the one-hour Cancellation Window, Wesper does not issue refunds, credits, waivers, reversals, or financial adjustments under any circumstances once the Cancellation Window closes.

Client Responsibilities

The Client is responsible for:

Ensuring all order details, including shipping addresses, are correct at the time of submission
Managing Kits securely after delivery
Returning Kits when required by Wesper
Complying fully with this Policy

Exclusive Remedy

The Client acknowledges that no financial remedies are available under this Policy after the Cancellation Window.

Wesper’s only discretionary remedy, where applicable, is the shipment of a replacement Kit. Such remedy does not constitute a refund or financial adjustment.

Support

Questions regarding this Policy may be directed to provider.support@wesper.co. Inquiries requesting exceptions or financial accommodations will not alter this Policy.