Wesper logo

Shipping Policy

Shipping

  • We ship via UPS 3-day shipping. You’ll be emailed a tracking number when your Sleep Kit ships so you’ll know when to expect it.
  • We currently ship within the US.
  • Your estimated shipping time depends on your location and our carrier. Our packages leave from our facility in NYC – if you’re nearby, we’ve seen packages arrive as soon as next day. For West Coast users, it could take about 5-7 business days.
  • Arrival estimates are provided as a guideline only, not a guarantee.
  • There are no additional fees.
  • We currently don’t ship to PO boxes.

 

 

Please email support@wesper.co if you have any questions.

The Wesper app works on models iPhone 7 and up, and iOS versions 15 and up.

Report processing typically takes 20-30 minutes, but can take up to a few hours in some rare situations. First, confirm that the app indicates the session is done, or that the app is back in the home screen. Once you’ve confirmed that, allow for a few hours of wait time. Make sure to check both your phone notifications (if you’ve enabled them for the Wesper app) and your email for any messages from Wesper. You can also check for any new reports in the Reports page of your app. If the report is still missing, please contact Wesper Support at support@wesper.co.

First, find a well-lit area and confirm the LED is not illuminating. Sometimes the LED can be difficult to see through the fabric. If you’ve confirmed that, it’s likely your patch’s battery is depleted. Place it on the charger, confirm the blue charging LED at the corner of the patch is illuminated, and allow for a 3-hour charge cycle.

Make sure you’re pressing the button for at least 3 seconds. If you’ve done that, and the LED is still red, your patch is malfunctioning. Please contact Wesper Support at support@wesper.co

You can try the following things to try to resolve the issue:
1. Make sure Bluetooth is enabled on your phone
2. When pressing the patch buton, make sure you’ve held it down for at least 3 seconds
3. Restart the app and try again

There are a few things you can try to resolve the issue:
1. Bring the patches close to the phone.
2. Place the patches on the charger, and briefly press the button on each patch.
3. Force quit and restart the app

If while attempting the above you see that one of the patches’ LED is blinking green, allow a few minutes to see if the progress bar moves beyond 50%. If the app is still stuck, contact Wesper Support at support@wesper.co.

No, if the app has not notified you of a low-battery, the patches will work continuously for at least 12 hours.

Check that the charger is plugged into the wall and not into another electronic device such as a laptop. If the charger is connected to the wall, and the patches have been on the charger for at least 3 hours with the LED illuminated, they are fully charged.

Gently move the patch around a bit to ensure it’s well-seated in the charger bays. If that doesn’t resolve the issue, remove any adhesive strips still on the patch, and make sure there’s no debris or anything else under the patch while it’s on the charger.

Check that the charger is plugged into the wall and not into another electronic device such as a laptop. If you have the charger plugged into a wall outlet, try moving the patch around a bit, to be sure it’s well-seated in the charger.

When placed on the charger, the patches will illuminate a blue LED, situated at the corner of the patch. The patches typically are fully charged within 3 hours, so if they’ve been on the charger for that period of time with the LED illuminated, they are fully charged. In addition, the app has a built-in low-battery detector which will prevent you from testing if either patch isn’t charged enough for an overnight session.

Yes, the patches can maintain a connection with the app while on the charger, for example, while recovering the night’s recordings.

This can mean one of the following two, depending on your current session state:
1. If you’re in the process of setting up a new session, it means the patch is connected to the app, and is waiting for the session to start, after which the LED will shut off.
2. If you’re in the process of finishing a session, it means the app is currently recovering any remainder of the recording not read during the night, after which the LED will shut off.

If you see blinking green light outside of those two instances, it may be due to a malfunction. Please contact Wesper Support at support@wesper.co.

It means that the patch is searching for a connection. Once you’ve begun setting up for a session in the app, it will establish a connection, and it will switch to blinking green. If the patch is blinking blue during the session, that may be due to a malfunction. Please contact Wesper Support at support@wesper.co.

If the button-press is short (under 3 seconds), then the patch is working as expected. If the button-press is long (over 3 seconds), for example when connecting the patch to the app at the start of a session, and the LED remains red, the patch is malfunctioning. Please contact Wesper Support at support@wesper.co.

Typically, there are two reasons for why this may be happening:
1. There were no upright positions – Wesper requires 30 seconds of upright time to calibrate its position calculation algorithm. This can be accomplished by standing or sitting for 30 seconds before or after your session.
2. There might have been patch positioning issues – for your next session, try to keep the stomach patch as close to the center of your stomach as you can, as this helps Wesper calibrate its position algorithm.

There may be other factors which can confound the position algorithm, such as: a non-traditional sleeping posture, such as semi-reclined, or performing physical activity while wearing the patches.

Sleep Efficiency is calculated using Total Sleep Time (adding up all the periods of sleep throughout your session) then dividing that time by the length of the whole session to produce a percentage.1. There were no upright positions – Wesper requires 30 seconds of upright time to calibrate its position calculation algorithm. This can be accomplished by standing or sitting for 30 seconds before or after your session.
2. There might have been patch positioning issues – for your next session, try to keep the stomach patch as close to the center of your stomach as you can, as this helps Wesper calibrate its position algorithm.

There may be other factors which can confound the position algorithm, such as: a non-traditional sleeping posture, such as semi-reclined, or performing physical activity while wearing the patches.

Wesper Light’s algorithms use breathing, heart rate and motion patterns to detect if you’re asleep. Total Sleep Time is a sum of all of the times throughout your session when you were asleep.

No, Wesper Light’s algorithms use breathing, heart rate, and motion patterns to detect your sleep state. During the night, you may experience short sleep disturbances that cause brief wakefulness, but may not register in the morning. Wesper’s algorithms can detect those, along with longer wakefulness episodes, such as getting up to go to the bathroom, etc.

Wesper Light can detect 4 sleep states – Wake, Light, Deep, and REM. Wesper uses your breathing, heart rate, and movement patterns to tell if you’re awake or asleep, as well as which sleep states you were in during the night.

Sometimes, especially if your mobile device is close to your partner. You can mitigate this issue by attempting to bring the mobile device further away from your partner, while still keeping it close to you.

Yes, Wesper’s algorithms filter out noise machines.

Yes, Wesper’s algorithms filter out background noise.

The most common reasons for under-detection of snoring are a) the phone not being close enough to you while you sleep, b) a periodic electrical or mechanical noise, such as a CPAP machine or oscillating fan. For best results, try to keep your phone away from any machines or appliances that can produce these specific types of noises.

Wesper uses the microphone in your mobile device to record audio with your permission. The audio is then processed by Wesper’s algorithms to pick out periods of snoring. For best results, try to keep the mobile device as close to you as you can, for example on a nightstand or on the floor next to the bed.

Wesper Light’s algorithms detect drops in breathing volume. These abnormal breathing events are a precursor to a reduction in oxygen entering the lungs and do not automatically correspond with a decline in blood oxygen levels, especially in individuals with milder sleep problems.

No, Wesper Light is not a medical device and cannot detect apneas or hypopneas. Wesper Light detects inconsistent breathing, which is designed to be more sensitive, as it’s intentionally tuned to pick up even small drops in breathing volume.

Wesper Light uses clinically-validated respiratory measurements to identify periods of inconsistent breathing throughout the night. If your breathing volume decreases frequently or lasts for long periods of time, you’re more likely to have restless, lighter sleep, and experience increased daytime sleepiness, dizziness, headaches, and overall reduction in quality of life.

Wesper Light can generate accurate insights about the quality of your breathing, amount of time snoring, sleeping positions, heart rate, sleep time, sleep efficiency, and sleep staging (wake / light / deep / REM). It also provides other environmental measurements, such as patch temperature and ambient noise. These insights are provided for each night test and as trends over time.

 Ideally within 4 feet. Try to avoid placing the phone near metallic objects, such as watches or other electronic devices.

It depends. Typically it’s between 1-5 minutes, but in some rare situations, it may be as long as over an hour. The Wesper patches record and store all of their data, and then send it to the Wesper app over Bluetooth. That connection may experience normal interruptions, which would then require the app to recover any remaining recording data in the morning. The time required for the app to complete the recovery depends on the volume of connection interruption throughout the night. Some tips for reducing the potential for disconnections: keep your phone within 4 feet of the patches overnight, and avoid placing any large metal objects or electronics next to the phone.

Yes, but it’s not recommended. Shutting off the app prevents it from obtaining the recordings overnight, requiring the app to recover them in the morning. This morning-only recovery may take up to 2 hours, during which time the phone will have to be adjacent to the patches. Additionally, shutting off the app prevents it from recording audio overnight for snoring detection.

Yes, but it’s not recommended. Disabling Bluetooth prevents the app from obtaining the recordings overnight, requiring it to recover them in the morning. This morning-only recovery may take up to 2 hours, during which time the phone will have to be adjacent to the patches.

Yes, but it’s not recommended. Airplane mode disables internet and Bluetooth, preventing the app from obtaining the recordings overnight, requiring it to recover them in the morning. This morning-only recovery may take up to 2 hours, during which time the phone will have to be adjacent to the patches.

No, Wesper recommends replacing the adhesive strips with new ones before every new session.

No, Wesper uses a medical-grade, biocompatible, silicone-based adhesive. It is robust, but very gentle. In some rare situations, there might be some light, temporary redness for a few minutes, but it will fade quickly and leave no marks. If you experience worse or longer-lasting symptoms, please contact your healthcare provider.

No, Wesper uses a medical-grade, biocompatible, silicone-based adhesive. It is robust, but very gentle. In some rare situations, there might be some light, temporary redness for a few minutes, but it will fade quickly and leave no marks. If you experience worse or longer-lasting symptoms, please contact your healthcare provider.

No. Wesper uses a robust, yet gentle adhesive that’s been shown to work well with all levels of body hair. If you have any concerns about the adhesives, notice your patches moving, or think it has skewed your report, please don’t hesitate to reach out to us at support@wesper.co.

No. The Wesper patches are intended to be applied directly to the skin, using a robust, but gentle adhesive. Applying them to clothing will cause the recorded data to be distorted, rendering it unusable.

Wesper uses a medical-grade, biocompatible, silicone-based adhesive to adhere the patches to your body. The adhesive strips are replaceable, and Wesper recommends replacing them prior to each nightly use.

Wesper Lab has received FDA clearance for a new medical device, which is not commercially available at the moment. It will be available Summer 2022. You can receive updates on this and all things Wesper by joining our newsletter here The current device is our Wesper Light device which is a wellness device and does not provide a diagnosis.

No, Wesper Light is a wellness device intended to provide information about breathing quality, sleep quality, and snoring hygiene. Wesper data cannot be used to diagnose patients for sleep apnea or any other diseases. Wesper Lab has been approved by the FDA and is a diagnostic device which will launch Summer 2022.

Yes, you can use the Wesper Light app’s sleep journaling feature to log nightly use of these aids. You can then view this data and edit it at any time.

Yes, the Wesper Light app features a sleep journal where you can easily log a variety of lifestyle information on a daily basis. You can then view this data and edit it at any time.

Wesper Light uses two lightweight, wireless patches, which adhere to the body using a medical-grade, gentle adhesive. One patch is applied to the ribs, and the other one to the stomach. Overnight, the patches record data and send it to the app via Bluetooth. The app then uploads that data to Wesper’s servers, where it will be processed using world-class algorithms to generate accurate, actionable insights about your sleep, your breathing, and much more.

Yes, Wesper is rechargeable and intended for ongoing use.

Your Wesper Light device is designed to record and transmit up to 12 hours of data. Wesper Light requires at least 3 hours of recording to produce a nightly sleep report.

Wesper patches record respiratory, cardiac and positional data. Your mobile device records audio with your permission.

234 5th Avenue,
New York, NY 10001

support@wesper.co
+1 575-448-2824

Wesper offers easy access to sleep data so that you can provide better care and grow your sleep testing services.